Application Service Provider makes pigs fly

Hostopia handles all technology and its clients share in profits
By Risha Gotlieb
Special to the Star
November 27, 2000
Although conceived a mere 17 months ago, today
Hostopia.com boasts some 150 wholesale clients around the globe, and has become
one of the most closely watched com†panies in the burgeoning Appli†cation
Service Provider (ASP) industry.
The Toronto-based ASP in†troduced a revolutionary
technology that allows tele†phone companies, cable com†panies and Internet
Service Providers to automate and run a private-label hosting, email, and
applications business without any investment in technical staff or equipment.
To date, the company has ac†quired customers in
North America, the United Kingdom, Israel, Australia, Mexico, Saudi Arabia and
Egypt.
Indeed, Hostopia has emerged as one of the fastest growing, most
innovative com†panies in an industry that is ex†pected to skyrocket in the next
several years. Industry analysts
estimate the market for Web hosting alone to reach $20 bill†ion (U.S.) by the
year 2004.
The driving force behind Hostopia.com is its president, Franc Nemanic,
who co-found†ed Internet Direct.¾¾ The
other two founders of iDirect, now known as Look Communications, Bill Campbell
and Colin Campbell, are also part of the Hostopia team.
When Nemanic was searching for venture capital, Neman†ic found many
investors thought the concept behind Hostopia was great but techni†cally
impossible. During one meeting, a technical analyst retorted that Hostopia.com
would be able to deliver on its conceptual technology when Üpigs could fly¹.
¾
Nemanic took that as a challenge, and today Hostopia uses the image of
a winged pig as their logo. It seems to symbol†ize the tenacity of the people
behind the company.
Vice-president of R&D, Todd Burroughs, says one of Hostopiaä s
strengths is its break†through proprietary technologies, which have allowed the
company to unify Windows® NT and UNIX hosting seamlessly into one platform.
In addition, their programming drastically reduces operating costs by
simplifying and automating many of the tasks that at one time could only be
performed by highly trained technical support staff.
ÜWith the use of templates and an easily navigated format, end users
can get their Web sites and email solutions up and running with little or no
technical experience,¹ says Burroughs.
In short, Hostopia.com al†lows
Web hosting companies to side step what has become the major stumbling block in
the industry … staggering start-up costs. Hostopia takes care of all the technical aspects of hosting, from the
servers and bandwidth to the infra†structure
and administration.
ÜWeäve built a system that eliminates the need for
techni†cal su ort staff which is the Number 1 cost of Web host†ing,¹ Nemanic
points out.
Furthermore, their technology is such that as their
customer base grows they virtually need only flick a switch to increase the systemäs capacity ù without any additional
fixed costs to either their customers or themselves. ÜThis makes the potential for growth extraordinary,¹ notes
Nemanic.
Hostopiaäs sales pitch
offers a 50/50 profit-sharing pricing formula whereby the costs of servers,
bandwidth and programming is borne by Hostopia.com. In turn, the customer ù or partner ù shares its Web hosting profits.
At
the same time, Hostopian customers retain full owner†ship and control of their
cus†tomer base and brand identity. This means that the Hostopian name is
invisible to the end user. The end user
sees only the name, logo and colours of the Hostopian customer.
The Hostopian model isnät
exactly revolutionary in the business world. A parallel in the automotive
industry is Magna, which supplies parts and components to various au†to
makers. Buyers of a Ford or Chrysler
donät see the Magna name on their car … although half the car might have been
made by them.
Itäs precisely the ability
to provide technology and appli†cations in a specialized fashion, while
creating substantial cost savings for users that industry analysts say makes
the ASP model the most promising of the new Internet business mod†els. The
model also suits to†dayäs outsourcing philosophy.
Both large and small Web
hosting companies are turning to companies like Hostopia be†cause they can
experience sav†ings as high as 80 percent, according to a study conducted by
the Gartner Group.
Indeed, Hostopiaäs customers
canät say enough good things about them.
Tim Rignold, president of
WebHost, Australiaäs leading Web hosting company, talks about the Ütrue
partnership¹ he has with Hostopia. ÜWe know that they are committed to helping
us aggressively grow our business, and the input and customer information we
pro†vide helps them grow theirs.¹
And Matthew Guiste, director
of business development for eNIC Corp., the largest registry and registrar of
country code top-level domains in the United States, says Hostopia offered a
solution that Üfit readily into our existing technical infrastructure.¹
Nemanic says that while the majority of his clients are cur†rently in
North America, he ex†pects that in the near future Eu†rope and Asia will
contribute upwards of 60 per cent of the companyäs revenues. According to his projections, Hostopia will
be a billion-dollar company within five years.
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