Hostopia now offers Generic
Technical Support Services
Fort Lauderdale, Florida (October 23, 2001)
š To help customers keep costs manageable while delivering top-notch Internet
solutions to customers, Hostopia is announcing the addition of Generic Technical
Support Services available 24 hours a day.æ
With any technology, high-quality technical support is a key factor in
its success, and web hosting technology is no exception. Often, long wait-times combined with inadequately
trained technical support personnel result in higher customer churn rates and
negative word of moth advertising.æ
These two factors contribute significantly to decreasing revenues and
profit margins.æ By offering
professional 24 hour technical support from the experts who designed and built
the systems, Hostopia partners can: reduce their customer churn, increase their
positive word of mouth advertising and appreciate greater revenues and higher
profits. Hostopia‰s President and founder, Franc Nemanic,
had this to say about the generically branded technical support services,
‹Since our inception, Hostopia has offered the best web hosting platform in the
industry.æ Now our partners can offer an
ever better web hosting solution to their customers by providing them with
technical support from the experts.æ
Hostopia‰s technical support services are available to Hostopia partners
at a very low cost compared to the alternative of in-house operation which can,
at times, be costly an unpredictable.æ
Most importantly, our new support services will give our partners peace
of mind knowing that the best and most knowledgeable personnel available are
supporting their customers.Š About Hostopia
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